Value of Oracle and SAP Vendor Maintenance Fees Diminishes Over Time
Oracle’s and SAP’s profit margin on their annual software support is typically more than 90%, meaning that the software vendors may spend less than 10% of their client’s annual fees on providing service. This can lead to significant gaps against service needs, such as support for custom configurations and customized code (“add ons”) which are common amongst many Oracle and SAP licensees.
After some number of years, both Oracle and SAP arbitrarily downgrade the scope of services available for a particular release level - yet are known to continue charging the same fee (or more) than when full support was available for the release and push for upgrades and migrations to their newest product releases that may not benefit a particular client.
For those who elect to follow the vendor-dictated roadmap, the total cost of ownership of the ERP system usually only increases, whether choosing to upgrade or maintain operations on their current release.
Rimini Street Solutions Provide Higher Value
Rimini Street provides an annual support solution to help its Oracle and SAP clients reverse this expensive, systemic challenge by offering an immediate 50% savings on annual support fees and these other key benefits:
- Named, dedicated primary support engineer with an average of 20 years of experience backed by hundreds of engineering talent around the world
- Guaranteed 10-minute response to priority cases, with an average of less than two minutes, to address and resolve issues faster, 24/7/365
- Support for customizations at the same level as vendor-delivered code
- Guaranteed 15 additional years of support from time of contracting to extract maximum value of existing ERP release
- Risk avoidance related to system upgrade and migration challenges
Rimini Street Empowers Clients with $7B Savings and Strategic Project Funding
“Industry analysts estimate most companies spend around 90% of their IT budget on daily operating expenses, leaving only 10% for investment in innovation. Rimini Street can help significantly reduce that 90% to 60% with its service solutions, enabling clients to refocus more money, staff and time towards strategic initiatives and projects,” said Seth A. Ravin, CEO, president and chairman, Rimini Street, Inc.
Select Rimini Street client examples include:
HCX Technology Partners, a Philippines-based digital business solutions provider that manages 60,000 perpetual Oracle PeopleSoft licenses for its clients, utilized Rimini Street to help “reduce the number of people providing production support and refocused them on strategic and development projects,” said Crisela de Jesus, department head, HCM and CRM solutions at HCX Technology Partners.
NIBCO, a leading manufacturer of flow-control solutions with a rich history spanning back to 1904, found that the savings achieved by selecting Rimini Street for its SAP support maintenance has helped to “maximize the lifespan of our SAP system and to avoid unnecessarily spending money on upgrades,” said Jeff Miller, director, business relationship management at NIBCO. “We’ve been able to redirect those funds into acquisitions and developing new products. We’re now spending money on growing NIBCO, not just keeping the lights on.”
“We invite all companies using Oracle and SAP to take just a few minutes to leverage our Savings Calculators,” said David Rowe, chief product officer and executive vice president, global transformation at Rimini Street. “Most organizations are delighted to learn the savings from a switch to Rimini Street is much more than the 50% savings in annual support fees, but can also include savings from the avoidance of forced upgrades just to retain full support, support for customizations at no additional charge, and more efficient support processes. The discovery will be eye-opening and highly opportunistic for your business.“
Explore the full Rimini Street portfolio of ultra-responsive, trusted and proven support, managed services, security, integration, observability, professional services and Rimini ONE™ end-to-end outsourcing solutions for SAP, Oracle and Salesforce applications to support competitive advantage, profitability and growth.
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,100 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit http://www.riministreet.com, and connect with Rimini Street on Twitter, Facebook and LinkedIn. (IR-RMNI)
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