中企业市场商务流程外包升温
作者： IDC
责任编辑： 阚智
来源： 《电脑商情报》
时间： 2006-05-19 12:05
IDC's recent Midmarket BPO Outlook Survey revealed that the rising adoption of business process outsourcing (BPO) among midmarket firms has already caused both small and large BPO providers to direct their efforts to the midmarket, and has triggered the creation of new BPO providers aimed solely at the midmarket opportunity.
"The survey results point to a midmarket that is ripe with opportunity for the provision of BPO services," said Romala Ravi, program director, BPO Services at IDC. "Many BPO vendors, large and small, are already working to build and consolidate their BPO solutions and value proposition for midmarket companies. Even BPO vendors that have predominantly targeted their services to large companies are now aggressively building up their midmarket portfolios. IDC has also observed the emergence of new BPO vendors whose primary target is to fulfill the perceived gap in BPO services for midmarket companies."
IDC recently released two reports based on the Midmarket BPO Survey that focus on the human resources (HR) and finance and accounting (F&A) findings, respectively. These reports reveal that the majority of both HR and F&A midmarket respondents are either currently using, will begin using, or are considering adoption of BPO. The majority of both HR and F&A respondents also indicated that they will either increase BPO spending or maintain current levels in the future. Additionally, when respondents were asked which events would cause their company to consider BPO, the need to reduce costs overwhelmingly ranked at the top.
"Given that cost savings is a key driver for BPO in the midmarket, it is not surprising that it is also the number one perceived benefit of BPO," said Lisa Rowan, program manager, HR and Talent Management Services at IDC. "At the same time, midmarket firms are apprehensive about the loss of control that BPO may bring. Therefore, a clear and sustainable value proposition around cost savings is the key component required in the pursuit of BPO among midmarket firms."
Additional key study findings for the HR BPO space include:
-- When asked to identify a single most important vendor attribute, midmarket HR respondents chose industry knowledge by a substantial margin
-- In order for vendors to succeed in this market, they will need to help midmarket buyers understand the cost of HR within their organizations and educate them on the benefits they'll realize by going to a standard offering
Additional key study findings for the F&A BPO space include:
-- Industry knowledge is the primary vendor attribute in F&A BPO vendor selection, along with price competitiveness, business consulting expertise, and technology expertise
-- F&A respondents were receptive to an offshore value proposition, as the transactional aspects of F&A are easy targets to be offshored due to the high-volume, repetitive nature of the work involved
-- Senior financial managers and relevant department leads are the key stakeholders influencing the company's thinking on BPO
"The survey results point to a midmarket that is ripe with opportunity for the provision of BPO services," said Romala Ravi, program director, BPO Services at IDC. "Many BPO vendors, large and small, are already working to build and consolidate their BPO solutions and value proposition for midmarket companies. Even BPO vendors that have predominantly targeted their services to large companies are now aggressively building up their midmarket portfolios. IDC has also observed the emergence of new BPO vendors whose primary target is to fulfill the perceived gap in BPO services for midmarket companies."
IDC recently released two reports based on the Midmarket BPO Survey that focus on the human resources (HR) and finance and accounting (F&A) findings, respectively. These reports reveal that the majority of both HR and F&A midmarket respondents are either currently using, will begin using, or are considering adoption of BPO. The majority of both HR and F&A respondents also indicated that they will either increase BPO spending or maintain current levels in the future. Additionally, when respondents were asked which events would cause their company to consider BPO, the need to reduce costs overwhelmingly ranked at the top.
"Given that cost savings is a key driver for BPO in the midmarket, it is not surprising that it is also the number one perceived benefit of BPO," said Lisa Rowan, program manager, HR and Talent Management Services at IDC. "At the same time, midmarket firms are apprehensive about the loss of control that BPO may bring. Therefore, a clear and sustainable value proposition around cost savings is the key component required in the pursuit of BPO among midmarket firms."
Additional key study findings for the HR BPO space include:
-- When asked to identify a single most important vendor attribute, midmarket HR respondents chose industry knowledge by a substantial margin
-- In order for vendors to succeed in this market, they will need to help midmarket buyers understand the cost of HR within their organizations and educate them on the benefits they'll realize by going to a standard offering
Additional key study findings for the F&A BPO space include:
-- Industry knowledge is the primary vendor attribute in F&A BPO vendor selection, along with price competitiveness, business consulting expertise, and technology expertise
-- F&A respondents were receptive to an offshore value proposition, as the transactional aspects of F&A are easy targets to be offshored due to the high-volume, repetitive nature of the work involved
-- Senior financial managers and relevant department leads are the key stakeholders influencing the company's thinking on BPO
