亚太商务流程外包年增长18%
作者： IDC
责任编辑： 阚智
来源： 《电脑商情报》
时间： 2006-05-11 06:52
In its latest forecast of Business Process Outsourcing (BPO) trends for the Asia/Pacific excluding Japan (APEJ) market, IDC predicts moderate growth for the region from 2006 to 2010 since much of APEJ will remain at the developmental stages of BPO adoption during this period.
"Even though APEJ is a main center for BPO, majority of the contracts will still be derived outside of the region, mainly from the United States and Western Europe. Local adoption will be more opportunistic," said Conrad Chang, IDC's Senior Market Analyst for Asia/Pacific BPO Services Research. " Although processing services will continue as the dominant form of business outsourcing, more pilot BPO projects are expected to emerge in the pipeline."
Over the past 12 months, companies such as Accenture, EDS, HP and IBM have opened massive BPO centers in PRC, India and the Philippines, largely for servicing the United States and Europe, and not APEJ. In light of these investments, IDC remains confident in its BPO outlook for the region and predicts moderate growth and adoption. BPO in 2005 totaled US$6 billion and this figure is forecast to rise to about US$14 billion by 2010 at a compound annual growth rate (CAGR) of approximately 18%.
Human Resources & Training and Finance & Accounting will continue to be the main drivers of BPO adoption in APEJ during the forecast period. Training is often reflected as a HR cost and Australia and New Zealand will continue to be the biggest markets for BPO in APEJ for the duration of the forecast period.
"Even though APEJ is a main center for BPO, majority of the contracts will still be derived outside of the region, mainly from the United States and Western Europe. Local adoption will be more opportunistic," said Conrad Chang, IDC's Senior Market Analyst for Asia/Pacific BPO Services Research. " Although processing services will continue as the dominant form of business outsourcing, more pilot BPO projects are expected to emerge in the pipeline."
Over the past 12 months, companies such as Accenture, EDS, HP and IBM have opened massive BPO centers in PRC, India and the Philippines, largely for servicing the United States and Europe, and not APEJ. In light of these investments, IDC remains confident in its BPO outlook for the region and predicts moderate growth and adoption. BPO in 2005 totaled US$6 billion and this figure is forecast to rise to about US$14 billion by 2010 at a compound annual growth rate (CAGR) of approximately 18%.
Human Resources & Training and Finance & Accounting will continue to be the main drivers of BPO adoption in APEJ during the forecast period. Training is often reflected as a HR cost and Australia and New Zealand will continue to be the biggest markets for BPO in APEJ for the duration of the forecast period.
