CompUSA推全方位服务业务
作者： 西岸
责任编辑： 阚智
来源： 《电脑商情报》
时间： 2005-08-26 04:36
CompUSA, the leader in technology service and support since 1993, today announced the launch of Techknowledgist. More than 20,000 certified technicians give consumers and businesses the fastest, most convenient and competitively priced technology services, available in-store or at homes and offices. "When it comes to protecting and servicing our customers' critical technology, we say no to the gimmicks and focus on getting down to the business of providing simple-to-understand, professional service," said Larry Mondry, president and chief executive officer of CompUSA. "After all, we've been doing it for 12 years."
Techknowledgists' benefits to CompUSA customers are:
-- Technology service appointments when and where they need it - Using CompUSA's unique real-time appointment system, customers can easily make Techknowledgist appointments online (www.compusa.com/oncall), in CompUSA stores or by calling 1-800-CompUSA and pressing option 6. Service is available at all CompUSA stores or a Techknowledgist will visit customers' homes or offices nationwide.
-- Techknowledgist Service Guarantee - CompUSA promises to deliver the services that were ordered to the customer's satisfaction, or make it right.
-- Fastest available response time - Next-day appointments are available if a customer schedules before 3:00 p.m. local time.
-- CompCare(SM) assessments - Customers now can take advantage of CompCare, designed to ensure customers' technology performs the way they need it to, before they leave the store. Whether the computer is new or old, a Techknowledgist will analyze the customers' technology needs and tailor the hardware, software and security personally for them. By receiving this one-on-one assessment before leaving the store, customers save both time and money.
-- Certified and experienced technicians - The Techknowledgist network is made up of qualified computer technicians, all 100-percent backed by CompUSA. The Techknowledgists network is truly nationwide, with more than 20,000 technicians available for in-store, residential and business-based appointments in all markets, including those without CompUSA stores.
-- Flat-rate services - Customers know exactly how much their service will cost and don't have to guess about hourly rates with Techknowledgists' menu of flat-rate options.
"Techknowledgist optimizes convenience and flexibility for our customers," said George Coll, CompUSA vice president of technology assurance, services & eCommerce. "Our qualified technicians make sure technology works for consumers and businesses when and where they need it."
Techknowledgists' benefits to CompUSA customers are:
-- Technology service appointments when and where they need it - Using CompUSA's unique real-time appointment system, customers can easily make Techknowledgist appointments online (www.compusa.com/oncall), in CompUSA stores or by calling 1-800-CompUSA and pressing option 6. Service is available at all CompUSA stores or a Techknowledgist will visit customers' homes or offices nationwide.
-- Techknowledgist Service Guarantee - CompUSA promises to deliver the services that were ordered to the customer's satisfaction, or make it right.
-- Fastest available response time - Next-day appointments are available if a customer schedules before 3:00 p.m. local time.
-- CompCare(SM) assessments - Customers now can take advantage of CompCare, designed to ensure customers' technology performs the way they need it to, before they leave the store. Whether the computer is new or old, a Techknowledgist will analyze the customers' technology needs and tailor the hardware, software and security personally for them. By receiving this one-on-one assessment before leaving the store, customers save both time and money.
-- Certified and experienced technicians - The Techknowledgist network is made up of qualified computer technicians, all 100-percent backed by CompUSA. The Techknowledgists network is truly nationwide, with more than 20,000 technicians available for in-store, residential and business-based appointments in all markets, including those without CompUSA stores.
-- Flat-rate services - Customers know exactly how much their service will cost and don't have to guess about hourly rates with Techknowledgists' menu of flat-rate options.
"Techknowledgist optimizes convenience and flexibility for our customers," said George Coll, CompUSA vice president of technology assurance, services & eCommerce. "Our qualified technicians make sure technology works for consumers and businesses when and where they need it."
